Lucille's Gains Confidence in Inventory Reporting and Cuts Costs with WISK
Desafíos
Metas
Hardest to face prior to our old inventory system was that it wasn't user -friendly.
You know, Excel spreadsheets, putting seeing if you have to basically track it every day because it's a constant thing that everyone do their work from yesterday. So was basically an everyday kind of commitment to go on the Excel spreadsheet.
Hardest to face prior to our old inventory system was that it wasn't user -friendly.
You know, Excel spreadsheets, putting seeing if you have to basically track it every day because it's a constant thing that everyone do their work from yesterday. So was basically an everyday kind of commitment to go on the Excel spreadsheet.
So when first joining WISK, my initial reaction was that it was a smooth transition. It took a lot less time to get everyone on board. They were all open for it because it's an app. They could use their phone.
You know, at the touch of our phones, we have everything available for. We just scan the item, we go through it all in a sequence so it's very well organized, everything's well counted and I think it just really facilitates the time efficiency of everything.
They actually enjoy counting an inventory system now versus from before because WISK is so easy. Like I honestly didn't even have to physically be in a restaurant to show them the training because there's just all the training tools they had through WISK, the app. There's like a step -by -step of how proceeded in taking an inventory app and I barely had to train them one -on -one. And I know exactly who did what, which manager counted, what day, what hour.
Training videos that WISK provided, which was super efficient and improved the visibility all around our restaurants.
With WISK, the support is hands -on, 10-on-10. It's as if I have a personal assistant for the seals for WISK. Current reports that we do get, I'm a lot more confident what we're seeing. The shareholders in meetings because I know my costs, I know the clear idea of our numbers, how to improve effective measures in order to get better numbers, better costs, because that's what we always look for. So another point with WISK, it reduced the time and the stress level that comes to day -to -day operations, which improved my efficiency on all -around operations so I can get a global perspective on other things and put more effort and time into other perspectives than just one inventory system.
So with WISK integrating with our current POS system, tells us all the numbers, including the recipes, the reports, it tells us our costs, it tells us what's our markup, it gives you, it spits balls you all the information you need in order to improve your profitability in the restaurants.
They actually enjoy counting an inventory system now versus from before because WISK is so easy. Like I honestly didn't even have to physically be in a restaurant to show them the training because there's just all the training tools they had through WISK, the app. There's like a step -by -step of how proceeded in taking an inventory app and I barely had to train them one -on -one. And I know exactly who did what, which manager counted, what day, what hour.
Training videos that WISK provided, which was super efficient and improved the visibility all around our restaurants.
With WISK, the support is hands -on, 10-on-10. It's as if I have a personal assistant for the seals for WISK. Current reports that we do get, I'm a lot more confident what we're seeing. The shareholders in meetings because I know my costs, I know the clear idea of our numbers, how to improve effective measures in order to get better numbers, better costs, because that's what we always look for. So another point with WISK, it reduced the time and the stress level that comes to day -to -day operations, which improved my efficiency on all -around operations so I can get a global perspective on other things and put more effort and time into other perspectives than just one inventory system.
So with WISK integrating with our current POS system, tells us all the numbers, including the recipes, the reports, it tells us our costs, it tells us what's our markup, it gives you, it spits balls you all the information you need in order to improve your profitability in the restaurants.
El problema
Lucille's Restaurant Group was dealing with a lot of challenges in their inventory management. The team was relying on Excel spreadsheets, which were far from user-friendly. This meant they had to manually input data and track inventory each day, creating a lot of unnecessary work and room for mistakes. Keeping up with this daily routine took up a lot of time and energy, leaving little room for focusing on other important tasks.
The lack of visibility and effective reporting was another issue. With the old system, it was hard to get a clear picture of costs, which made it difficult to know where improvements were needed or how to optimize operations. This lack of insight also meant they couldn’t easily track key data points, which are essential for making informed business decisions.
Training the staff on the old system was another headache. There weren’t any streamlined tools to help train employees, which made the process more complicated and time-consuming. All these factors together meant that Lucille's Restaurant Group was spending too much time managing their inventory, leaving less time for focusing on other areas of the business.
La solución
WISK has solved many of the challenges Lucille's Restaurant Group faced with their inventory management. When speaking with Massimo Maggiore, the group’s general manager, it became clear just how impactful this change has been. The team moved away from cumbersome Excel spreadsheets to WISK’s user-friendly app, which made managing inventory simpler and faster. Using their phones, employees could scan items, organize inventory, and access everything they needed at their fingertips.
Massimo shared how training the staff became a breeze with WISK. Instead of spending hours teaching the system in person, his team used the app’s built-in training tools and videos. This allowed them to get up to speed quickly, with minimal effort. He emphasized how much time and energy this saved, leaving the team free to focus on their core tasks.
WISK’s integration with their POS system was another game-changer. Massimo highlighted how the app provided detailed insights into costs, recipes, and reports. Having accurate, real-time data gave him confidence when sharing numbers with shareholders and identifying ways to boost profitability. This clarity and visibility were things the old system couldn’t offer.
Perhaps most impressive was how much time WISK saved in day-to-day operations. Massimo described how inventory tasks, once dreaded, became manageable and even enjoyable for the team. With less stress and more efficiency, WISK has made it easier for Lucille's Restaurant Group to focus on running their restaurants effectively.
Lucille's Gains Confidence in Inventory Reporting and Cuts Costs with WISK
Massimo Maggiore didn’t hold back when describing the impact of WISK’s support on Lucille’s Restaurant Group. “With WISK, the support is hands-on, 10 on 10,” he said, likening it to having a personal assistant dedicated to their business. This level of involvement made a world of difference, giving him confidence in every aspect of their operations.
He went on to explain how WISK’s reporting tools have transformed the way they handle their numbers. “Current reports that we do get, I’m a lot more confident when we’re seeing the shareholders in meetings because I know my costs,” he shared. The reports give him a clear picture of their financial standing, helping him pinpoint areas to improve and make informed decisions that boost profitability. “I know the clear idea of our numbers, how to improve effective measures in order to get better numbers, better costs,” he added, emphasizing how crucial this insight is for staying on top of their game.
Before WISK, the process of analyzing costs and identifying opportunities for improvement was tedious and uncertain. Now, with accurate and organized data at his fingertips, Massimo approaches shareholder meetings with a new level of confidence. He knows exactly where the group stands financially and has actionable insights ready to share.
So another point with WISK, it reduced the time and the stress level that comes to day to day operations
Another thing Massimo like about WISK is how it transformed his day-to-day operations at Lucille’s Restaurant Group. “It reduced the time and the stress level that comes with day-to-day operations,” he shared, emphasizing the immediate relief it brought to his busy schedule. What’s more, this newfound efficiency didn’t just free up time—it changed his approach to managing the entire business. “It improves my efficiency on all-around operations. So I can get a global perspective on other things and put more effort and time into what I’m doing.”
One of the most impactful aspects of WISK is its seamless integration with their POS system. Massimo explained how this feature provides him with everything he needs in one place. “With WISK integrating with our current POS system, it tells us all the numbers, including the recipes, the reports, it tells us our costs, it tells us what’s our markup,” he said. The wealth of information at his fingertips allows him to make smarter decisions and focus on boosting profitability.
What stood out most to Massimo was the sheer depth of insights WISK delivers. “It gives you, it spitballs you all the information you need in order to improve your profitability in the restaurants,” he added. This straightforward access to critical data means he can act quickly and confidently, whether it’s adjusting recipes, analyzing reports, or understanding their costs and markups.
I would definitely recommend WISK. Anyone that owns a restaurant or a bar, I know, you know, the inventory of alcohol is always a hard one, especially if you do like a free pouring kind of thing. It really keeps you up to pace, even if you know, free pour or with the leveler. I think it's a great thing. Anyone that likes organizing and being on time, on point.
Massimo Maggiore
General Manager, Lucille's Restaurant Group
The implementation of WISK at Lucille's resulted in significant improvements in operational efficiency, transforming how the team managed inventory and tracked costs. Before WISK, the group relied on manual processes, including spreadsheets, which were time-consuming and prone to errors. By shifting to automated inventory tracking and utilizing WISK's reporting tools, Lucille's was able to streamline its operations, saving valuable time and reducing human error.
In addition to efficiency gains, WISK provided Lucille's with accurate, real-time insights into costs and margins. This allowed the team to quickly adjust pricing strategies and maintain profitability, even with fluctuations in supplier prices. WISK’s ability to monitor cost of goods sold (COGS) and deliver actionable data has made it a crucial tool in their decision-making process, helping them stay ahead of market changes.
The ease of use and seamless integration with existing systems have further enhanced the team's productivity. Managers are now able to focus on growing the business and improving operations rather than getting bogged down by manual tasks. WISK has truly empowered Lucille's to make data-driven decisions, optimizing both time and costs, and positioning the group for long-term success.
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Lucille's
Lucille's in Montreal offers an exquisite dining experience with a blend of contemporary elegance and cozy comfort. Known for its impeccable service and diverse menu, it features dishes crafted from the freshest ingredients, including succulent steaks, fresh seafood, and creative vegetarian options. The inviting atmosphere is perfect for any occasion, complemented by an extensive wine list and craft cocktails.
Maurice, Assistant Manager @ Flyjin
“Before using WISK, we had hesitations due to past unsuccessful experiences with other systems. We often reverted to pen and paper, which required transferring data to Excel, making the process very time-consuming. We started scanning everything, doing the inventory, it went super well, so I was very pleasantly surprised.”
Massimo, General Manager @ Lucille’s
“It took a lot less time to get everyone on board. They were all open for it because it's an app. They could use their phone. You know, at the touch of our phones, we have everything available. We just scan the item, we go through it all in a sequence, so it's very well organized, everything's well counted, and I think it just really facilitates the time efficiency of everything.”
Loyd, Owner @ L’infâme Tittle Tattle and La Gargamelle in Montreal
Before WISK, honestly, inventory was kind of a drag. We had this huge Excel sheet, we have over a hundred products in here, so it's kind of hard to just do inventories. It used to take us about one or two hours every week. Twice a week actually, it was not very accurate with our Excel sheet, but now it takes us like 20 minutes and we're done. And I was kind of surprised it was so user-friendly.