How Sid Patel's Brass Tap Locations Thrived with WISK's Inventory Management System
Challenges
Goals
The Problem
Before WISK, Brass Tap was stucked with an inventory system that took up way too much time and energy. Inventory management was a weekly struggle, often taking up to six hours—time that could have been spent on more important tasks, like customer service and marketing. Managers were constantly caught in the grind, trying to get reports that were hard to access and even harder to trust.
The system itself wasn’t easy to use, with multiple steps just to pull up basic reports. This made tracking inventory and keeping things running smoothly a real challenge. And then there was the manual input of invoices from dozens of suppliers, adding even more time to the already overwhelming process. Mistakes were easy to make, and delays were inevitable.
This wasn’t just an inconvenience—it created frustration and wasted hours, impacting both the team’s morale and the business’s productivity. It was clear: something had to change. An automated solution wasn’t just a nice-to-have; it was necessary for the business to run more efficiently and give the team back their time.
The Solution
When WISK came, everything became easier for Brass Tap. What used to take six hours every week to complete is now done in just about 90 minutes. It’s not just about saving time; it’s about putting that time to better use. Managers can now focus on what truly matters, like improving guest service and driving marketing efforts.
WISK made managing inventory a lot simpler. Instead of spending hours tracking down reports and entering data manually, Brass Tap now has everything organized and easily accessible. The real-time insights into inventory, costs, and sales help make better decisions without the stress. With the invoice scanning feature, the time spent on inputting supplier information has been cut down significantly, letting the team get back to more important tasks faster.
Since using WISK, Brass Tap has been able to run much more efficiently. Inventory is done in half the time, and the team feels less overwhelmed. The clarity and speed in accessing important data have improved decision-making and helped the business run smoothly. Overall, WISK has helped Brass Tap work smarter, not harder, creating a smoother workflow and happier team.
How Sid Patel's Brass Tap Locations Thrived with WISK's Inventory Management System
Sid Patel had been through the grind of trying multiple inventory systems before. He wasn’t about to waste more time on another tool that didn’t meet Brass Tap's needs. "I tried like four different inventory systems, nothing compared to WISK," Sid says. Despite all the options out there, none of the systems he tried were able to deliver the results he was looking for. After so many failed attempts, he knew this next choice had to be the right one.
He didn’t rush the decision. Sid explains that he put in the work to do thorough research. With four locations under his belt, he had to make sure whatever system he selected would work across all of them. "I just wanted to make sure whatever I choose now, it works for us," he says. This time, it wasn’t about jumping into something just because it looked good on paper—it had to be practical and truly save the team time and effort.
Sid wasn’t looking for another system to test out and discard. He shares how he didn’t want to sign up for another tool that would end up being a waste of time, like the ones they had tried before. So, he decided to give WISK a shot. After joining the trial program, the difference was immediately clear. "I think this is going to work," Sid recalls, confident that this time they had found the right fit. They rolled out the trial at one location to see how it performed, and within no time, they were sold. "We loved it," Sid says. With that success, it was clear that WISK was the right inventory solution for Brass Tap, bringing the efficiency and ease of use they had been searching for.
It's just getting better and better every week. And my managers are happy. I'm happy, and the reports that we are looking for, it's amazing.
Sid also shares his thoughts on how WISK has transformed their operations: "Now since we started WISK... it’s just getting better and better every week. And my managers are happy. I’m happy.” This sentiment underscores how the platform has enhanced their day-to-day workflow, bringing a noticeable improvement to their operations.
One of the standout features for them has been the reporting functionality. He emphasizes, “The reports that we are looking for, it’s amazing. There are so many different ways to look at the reports, and it’s so quick.” The flexibility and speed of generating reports mean they’re no longer bogged down with delays or struggling to sift through data manually. This accessibility ensures they can make well-informed decisions in real time.
Another benefit he highlights is the ease of correcting mistakes within the system. “Even if you make any mistakes, you can quickly go back into the back of the house, fix it immediately, and run through the report, which is amazing.” This agility allows their team to stay on top of any discrepancies without disrupting operations, building confidence in the accuracy of their data.
Perhaps the most significant impact has been on inventory efficiency. “We are happy because it cut our inventory time more than half.” This improvement not only saves time but also reduces the stress and effort required for such a critical task. With WISK, what used to be a time-consuming and tedious process has been simplified, allowing their team to focus on other priorities and enhancing overall efficiency.
Another thing I like. Is you can also set up the cost of goods or your price that you purchase, and you can set an alert for that.
Sid Patel
Managing Partner / The Brass Tap Franchisee
With WISK, Brass Tap transformed how they manage their inventory, streamlining processes that were once time-consuming and frustrating. Before adopting the system, the team faced slow, inefficient reporting and struggled with inaccurate data that made inventory tracking a challenge.
Now, they’re able to complete inventory checks quickly and accurately, with reports that are easy to access and act on. The time saved allows the team to focus on other important tasks, improving both productivity and morale.
Overall, WISK has made inventory management simpler, faster, and far more efficient for Brass Tap, helping them operate smoothly across multiple locations.
.avif)
Brass Tap
The Brass Tap locations offer over 150+ craft beers from around the globe in a neighborhood atmosphere that feels both relaxed and upscale.
Maurice, Assistant Manager @ Flyjin
“Before using WISK, we had hesitations due to past unsuccessful experiences with other systems. We often reverted to pen and paper, which required transferring data to Excel, making the process very time-consuming. We started scanning everything, doing the inventory, it went super well, so I was very pleasantly surprised.”
Massimo, General Manager @ Lucille’s
“It took a lot less time to get everyone on board. They were all open for it because it's an app. They could use their phone. You know, at the touch of our phones, we have everything available. We just scan the item, we go through it all in a sequence, so it's very well organized, everything's well counted, and I think it just really facilitates the time efficiency of everything.”
Loyd, Owner @ L’infâme Tittle Tattle and La Gargamelle in Montreal
Before WISK, honestly, inventory was kind of a drag. We had this huge Excel sheet, we have over a hundred products in here, so it's kind of hard to just do inventories. It used to take us about one or two hours every week. Twice a week actually, it was not very accurate with our Excel sheet, but now it takes us like 20 minutes and we're done. And I was kind of surprised it was so user-friendly.