Challenges

Inefficient inventory processes led to errors, waste, and high costs.
Manual tracking caused errors, delays, and unreliable stock counts.
Effort wasted on time-heavy, frustrating inventory routines.

Goals

Streamlining inventory to reduce errors and focus on growth.
Manual tracking caused errors, delays, and unreliable stock counts.
Save time, reduce stress, and prioritize customer service.

The high operating costs. Also, the inefficiency of an inventory, and also the manual processes that led me to have a lot of time, to spend a lot of time. Above all, it is time, time is important.

The high operating costs. Also, the inefficiency of an inventory, and also the manual processes that led me to have a lot of time, to spend a lot of time. Above all, it is time, time is important.

It's a fear, and the price of the application, the price

What do I like about WISK? The speed. The speed it has. Um, also, the integration it has with the operating systems.

Everything is going very well, yes, the inventory is perfect, it's 99%, we can say that the inventory is perfect, because I have achieved it and I have seen it, and I have done verifications with other programs and with WISK, and I have compared it to not be, uh, to show the results to the bosses.

Everything is going very well, yes, the inventory is perfect, it's 99%, we can say that the inventory is perfect, because I have achieved it and I have seen it, and I have done verifications with other programs and with WISK, and I have compared it to not be, uh, to show the results to the bosses.

The Problem

Emmanuelle's operational challenges were rooted in outdated and inefficient manual inventory management processes. The restaurant's inventory system lacked accuracy, especially when measuring products like alcohol, where the recorded bottle weights did not align with actual quantities.

This led to discrepancies in stock levels and made it difficult to track inventory accurately. The process of manually counting and recording inventory consumed a significant amount of time, causing delays and increasing labor costs.

Additionally, without proper tools or software, David Mejia, the Operations Director, had to rely on paper records, which were prone to errors and inefficiencies. This not only hindered the ability to generate accurate reports but also led to a significant loss of time that could have been used for more strategic tasks.

The manual processes were also stressful, contributing to an overall inefficient workflow that affected both the personal and professional lives of the team, underscoring the need for a more automated, streamlined solution.

The Solution

WISK offered Emmanuelle a complete solution that completely revamped their inventory management. With the system automating the process, the restaurant no longer had to rely on time-consuming manual tracking. This freed up valuable time and reduced the errors that had previously plagued their operations. WISK easily integrated with tools like Veloce, creating a smooth, efficient workflow across the board.

The real-time updates and accurate measurements helped Emmanuelle achieve 99% accuracy in their inventory, a huge leap from the old, unreliable system. The team could now make informed decisions about stock levels, restocking needs, and minimizing waste. The user-friendly interface also made inventory counts quicker and more efficient, allowing the team to focus on other important tasks like improving customer service or refining the menu.

Thanks to WISK’s ongoing updates and improvements, Emmanuelle's team always had access to the latest features and enhancements. With fewer errors and faster processes, staff found they had more time for both professional and personal activities. This shift not only helped the restaurant run more efficiently and save costs but also gave the team a better work-life balance.

"Emmanuelle Lounge’s Answer to Operational Hurdles

David Mejia explains that one of the restaurant's biggest challenges was managing high operating costs, which were largely driven by inefficient inventory processes. "The inefficiency of inventory and manual processes led me to spend a lot of time," he shares. The manual inventory system not only took up valuable time but also created major inefficiencies. Staff would have to spend hours each week performing inventory checks, often relying on paper records and outdated methods. These old processes were time-consuming and frustrating, and they didn’t always provide accurate data.

"The most important thing is time," David stresses, highlighting that the real challenge wasn't just the amount of work but how inefficiently it consumed time that could be better spent elsewhere. The measurements for inventory were also a major issue. "We didn’t have computers, papers, or measurements that were accurate," he recalls. For instance, the weight of a bottle might be recorded as half of its actual amount, resulting in inaccurate stock levels and wasted effort in trying to keep things balanced.

However, with WISK, the transformation was immediate. "What I like about WISK is the speed," David says, noting how much quicker and more accurate the process has become. The system’s seamless integration with other tools, like Veloce, further streamlined operations, eliminating the need for separate systems or data entry. "It just works," David adds, emphasizing how these integrations have made the process smoother and more efficient. This new level of speed and accuracy allowed Emmanuelle to eliminate the time-consuming and error-prone manual processes, giving David and his team more time to focus on improving other areas of the restaurant's operations.

So, that's kind of the improvement of the app about personal life - personal life has helped me a lot because I have more time.

David shared that one of the most unexpected benefits of using WISK's inventory management software was how much it improved his personal life. “It’s helped me a lot because I have more time,” he says, reflecting on the difference it’s made. With the old manual processes, he was constantly tied up with tedious tasks that left little room for anything else. Now, with WISK's inventory management software taking care of the time-consuming inventory work, he’s able to reclaim those hours.

This extra time has given him the flexibility to focus on things outside of work—whether it’s pursuing personal goals, spending time with family, or simply enjoying a less stressful routine. The shift has been a game-changer, letting him balance his professional responsibilities without sacrificing his well-being. David explains, “You can’t compare it to anything. Having more time and less stress has completely changed things for me.” WISK's inventory management software didn’t just optimize his workflow—it gave him his life back.

I have less stress. You can't compare that to anything. I can have more professional activities as well as personal.

David Mejía

David Mejía

Director of Operations at Emmanuelle Lunge

Emmanuelle Lounge has faced significant challenges with time-consuming, error-prone inventory management that drained resources and hindered overall efficiency. The manual processes and inconsistent measurements caused unnecessary delays, errors, and wasted time, leaving the team stretched thin and unable to focus on more important aspects of the business.

After implementing WISK’s inventory management software, these processes were completely transformed. The system not only improved accuracy but also streamlined workflows, making inventory tasks faster, more reliable, and far less stressful.

As a result, the team regained valuable hours that could be redirected toward enhancing customer experience, boosting service quality, and driving business growth. With the improved system in place, the team now operates with greater confidence in their inventory data, allowing for more informed decisions and smoother daily operations.

This shift has had a profound impact on their bottom line, reducing operational stress and providing the clarity needed to focus on the bigger picture.

About

Emmanuelle Lounge

Located on the fifth floor of the iconic 2-22 Glass Building at 2 Ste-Catherine Street East, in Montreal’s Quartier des Spectacles, Emmanuelle Lounge is a luxurious and sensory-driven rooftop space that blends elegance with a vibrant atmosphere. Opened on June 29, 2023, the lounge was designed by Atelier Zébulon Perron and spearheaded by Donald Lauture, a seasoned DJ and entrepreneur, who brought inspiration from global nightlife hotspots.

Peak behind the curtain: Real-life success stories and case studies

Maurice - Assistant Manager at Flyjin

Maurice, Assistant Manager @ Flyjin

“Before using WISK, we had hesitations due to past unsuccessful experiences with other systems. We often reverted to pen and paper, which required transferring data to Excel, making the process very time-consuming. We started scanning everything, doing the inventory, it went super well, so I was very pleasantly surprised.”

Massimo - General Manager at Lucille's

Massimo, General Manager @ Lucille’s

“It took a lot less time to get everyone on board. They were all open for it because it's an app. They could use their phone. You know, at the touch of our phones, we have everything available. We just scan the item, we go through it all in a sequence, so it's very well organized, everything's well counted, and I think it just really facilitates the time efficiency of everything.”

Loyd - Owner at L'infame Tittle Tattle and La Gargamelle in Montreal

Loyd, Owner @ L’infâme Tittle Tattle and La Gargamelle in Montreal

Before WISK, honestly, inventory was kind of a drag. We had this huge Excel sheet, we have over a hundred products in here, so it's kind of hard to just do inventories. It used to take us about one or two hours every week. Twice a week actually, it was not very accurate with our Excel sheet, but now it takes us like 20 minutes and we're done. And I was kind of surprised it was so user-friendly.